Nine of Isuzu Trucks’ top-performing dealerships are being rewarded with Dealer Excellence Awards as the brand marked its 35th consecutive year as Australian truck sales leader.
Isuzu’s annual Excellence Awards evaluates overall yearly performance and scrutinises dealerships across key elements of operations, including sales, parts, customer experience, training, and business management.
The nine winning dealerships for 2023 represented a mix of metro and regional locations with four from Victoria, two from Western Australia and one each from South Australia, New South Wales, and the ACT.
The Isuzu Trucks 2023 Dealer Excellence Program winners were:
- Ballarat Isuzu (VIC)
- Canberra Isuzu (ACT)
- Geelong Isuzu (VIC)
- Major Motors (WA)
- Northeast Isuzu (SA)
- Patterson Cheney Trucks (VIC)
- South West Isuzu (WA)
- Wagga Motors (NSW)
- Westar Truck Centre (VIC)
IAL director and chief operating officer, Andrew Harbison, praised the dealers for their efforts to provide the best buying and aftersales experience for Isuzu truck owners.
The network exceeded expectations with 13,658 new trucks sold to Australian businesses during 2023.
“IAL is committed to delivering the very best truck experience for customers across the country, evidenced by our accomplishment of 35 years as Australia’s truck market leader,” Harbison says.
“And it is the consistent professionalism and expertise of the Dealer Network that helps to achieve these great results for the company and for our customers.
“We are delighted to award nine of the top dealerships in 2023 and acknowledge their efforts in going above and beyond.
“It is great to see winners from previous years returning but I would like to extend my congratulations to all dealerships who participated and earned a top spot in the rankings,” he says.
“The Excellence Program plays an integral role in cultivating Isuzu Trucks’ industry-leading sales and aftersales approach. It serves to remind dealerships to constantly improve their standards across all areas, while promoting healthy competition within the network.
“This all works to the greater good of ensuring Isuzu customers receive outstanding service—and that Isuzu remains a popular brand of choice for both new and returning truck buyers,” he says.
IAL sales and aftersales chief Ben Lasry congratulated all dealerships and the nine winners.
“With more than 70 locations in the Isuzu Dealer Network, these awards are hard to come by, so congratulations to our top nine Dealer Excellence winners,” Lasry says.
“The standards and criteria we set are very high—which is a testament to how hard these teams are working for their customers and businesses in the local region.
“Isuzu Trucks recently introduced a reinvigorated Care program, which has been helping to take the ownership experience to a whole new level and showing that as always, Isuzu has the customer front of mind.
“2024 is well and truly underway with everyone at Isuzu revved up to support trades, services and businesses great and small across the Australian states and territories,” he says.
