Automotive service and repair software supplier Auxo has signed a new partnership agreement with self-service kiosk supplier Tjekvik to market its products in Australia and New Zealand.
Auxo will support the 50 Australian dealers already utilising the technology and will begin rolling out the kiosks to dealerships and service centres in New Zealand, beginning with the Auto Sports Group-owned sites.
Auxo Software chief executive Terry Allen says the kiosks allow customers to provide pre-service instructions, select added-value items, sign their authorisation, and securely drop off their keys using dedicated secure lockers.
The same kiosks can collect keys once the work is completed.
“It’s no stretch to say this will transform the customer experience,” Allen says.
“The combined Auxo software and Tjekvik digital solutions will help even more dealers provide the best customer and staff experience. Shorter wait times, simplicity in giving instructions, and a smoother process are just some benefits,” he says.
Tjekvik co-founder and chief executive Christian Mark says most aftersales customers arrive at dealerships during peak periods in the early morning and late afternoon, leading to queues.
“Tjekvik’s solutions enable service customers to avoid these queues by allowing them to check how, when, and where they want in their vehicles, whether online at home or via easy-to-use touchscreen kiosks at the dealership,” Mark says.
“This creates a better experience for customers while also enabling service advisors to spend more time with those customers who require additional support,” he says.
