Isuzu Trucks has bolstered its Authorised Service and Parts Outlets (ASPOs) network, expanding its footprint to 81 locations nationwide.
One of Isuzu’s new ASPOs is Transall Motors in Morwell. This experienced heavy vehicle workshop offers complete Isuzu parts and services.
Established in 1983, Transall Motors is owned and operated by the Daly family, with a history of supporting truck owners in the region. It has been part of the Isuzu Dealer network for the past 12 months.
“Being well-established, we can work with both Isuzu and the Gippsland Truck Centre to offer our customers exceptional service and parts sales,” Transall Motors operations manager Bobby Daly says.
“We understand the diverse range of applications that people use their trucks for in the region, so this ensures that we have all bases covered.
“The ongoing support that Isuzu provides in terms of training and information on the product is second to none—so whether it’s a service or they’re needing genuine replacement parts or a run through a warranty enquiry, our customers can feel confident they’re going to get the best from us,” he says.
The ASPO expansion comes from a string of record sales years for Isuzu Trucks, including 2013 figures of 13,658 deliveries and an estimated total truck park just shy of 100,000 Isuzu units in operation under 10 years old.
Beyond on-the-floor sales figures, Isuzu has recorded an uptick in customer demand for aftersales products and services, such as in-dealership and ASPO servicing, genuine parts and accessories sales and an increase in the uptake of scheduled service agreement packages.
This is driven by several factors, including Chain-of-Responsibility Laws (CoR) that require heavy vehicles to be maintained and operated compliant. This correlates with Isuzu’s latest Future of Trucking: The Way Forward Report, which records that 70% of Australian heavy vehicle operators have implemented or are developing CoR policies.
Head of Network Development for Isuzu Australia Limited (IAL), Nathan Ton, says that bringing more ASPOs under the Isuzu Trucks banner ensured customers would continue to receive the full benefit of the brand’s support offering.
“Isuzu has an outstanding network of dealers, which has benefitted our customers for more than 50 years,” Ton says.
“Due to the broad range of industries and customers that we support, combined with sustained growth over a long period for Isuzu Trucks product, we have stepped up efforts to bring new ASPOs in critical locations into our system.
“Within the strategy, we consider feedback and input from existing Isuzu dealers, who want to ensure their customers are well-supported throughout their truck ownership journeys,” he says.
Selecting an ASPO partner is a considered process. Isuzu selects outlets with a reputation for excellence in service and workmanship and then offers all Isuzu Trucks dealerships the same resources.
“An Isuzu ASPO is the same as an Isuzu dealership workshop from our point of view—there’s a very high standard to be maintained in terms of service and staff training,” Ton says.
“From the outside view, ASPOs carry the Isuzu pylon and other signage to identify them as part of the Isuzu network.
“All up, this assures customers that their asset is in expert hands,” he says.
Isuzu offers up to six years in warranty on new trucks (model dependent) and three years on parts and service when conducted through an Isuzu dealer or ASPO.
